We'll do our best to help; let's be realistic. We've focused on trying to build software that is flexible, useful and affordable. This means we don't have a huge team of support agents on hand (as this pushes up wages, which pushes up pricing!). Please allow 1-2 working days for support queries, although we'll do our best to help sooner if we can.
We strongly recommend using the knowledge base first, as most FAQs are answered there.